The RelayHealth online messaging service is a convenient way to handle simple, non-urgent questions and routine service requests. The service helps minimize work interruptions by allowing patients to request prescription refills and renewals, schedule, reschedule or cancel appointments, access lab results, and ask insurance and billing questions—all online. 

Automatic message routing ensures that the right messages are delivered to the right person in the practice. To make it quick and easy to respond to online messages, the messaging service provides predefined, template answers and enables users to create their own reusable templates suited to their practice’s unique needs.

While the messaging service helps medical practices communicate more quickly and effectively, patients benefit, too. Providing greater convenience improves customer service and translates into better care in the eyes of your patients.