Get Support |
| Support Plans |
| Silver | 30 | 5 | 35 | 135.00 | - | | Gold | 70 | 10 | 80 | 235.00 | - | | Platinum | 120 | 20 | 140 | 289.00 | - | | 6 Month Limited | 300 | 10 | 310 | 699.00 | - | | 1 Year Limited | 560 | 20 | 580 | 999.00 | - | | Per Min Charge | - | - | - | 0.00 | $2.50 Per minutes Charge |
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| Support Policy & Terms |
| Silver, Gold and Platinum plans can be used within
1 Year from invoice date. Customers may upgrade
to higher plan at anytime. All plans are Non-Refundable
and Non-Changeable after 24 hours and/or after usage
of any minutes. Selected plan must be paid in full
by Check or Credit Card prior to usage. Support
Services are provided for your consultation, recommendations
and helping you with issues and problem in regards
to your patient accounting software only. Issues
and support incidents may be fixed or may not be
fixed during support calls. Customer agrees that
he/she will pay for the time which tech-support
representative will troubleshoot for finding results.
Support service department may recommend on site
service. On-site service fees are not included in
any of the above support plans. Fee for on-site
service is invoiced separately and it is the customer’s
responsibility. MEDGATEUSA recommendation is to
back up data before calling support representative.
MEDGATEUSA is not responsible for any data damage
or data loss during, before or after any support
calls. Customers may dispute about the usage at
the time of call. No dispute will be accepted after
support call. Customers reserve the right to ask
the support representative about total minutes used
at the end of each support call. By signing this
support agreement sheet, I, the customer agree to
all the terms and conditions of this support agreement.
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| 24/7 Online Support |
| You can access Medisoft 24/7 online support knowledge
base by accessing the link below. |
| FREE
SUPPORT |
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Need Training? |
| We offer training seminars for our customers.
We have at least one seminar each and every month.
Click the button below to see when the next training
seminar is and to sign up. |
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